Returns & Exchanges
We want you to love your hair results, which is why we offer a 30-day satisfaction guarantee on all products purchased directly from our site. If you are not completely satisfied, we will provide a full refund or exchange to help you find the perfect formula.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing